Contact Information To reach us by mail: 509 West Pleasant Street, Portage WI 53901(sorry no visitors accepted) To reach us by email: amanda@pleasantstreetwoodshop.com Our Shipping and Refund Policy: We normally ship via Priority Mail, if you prefer another method, let us know. All items are custom made.  If you are not completely satisfied with this item for any reason, return within 30 days for a full refund.